Reliable support for laser systems in daily use

MetaQuip not only supplies laser systems, but also ensures that they continue to function reliably in your production environment. Service and support are not an afterthought for us, but part of the total solution.

Our goal is simple:
minimal downtime, maximum predictability.

Repair service of high power fiber lasers for metal cutting

What you can expect from MetaQuip Service & Support

Standard 2-year warranty on MetaQuip machines

All MetaQuip laser systems come with a standard 2-year warranty. You can count on support and service even after this period.

Fast support

For questions or issues, please contact our support department. In many cases, we resolve issues remotely. If necessary, we schedule on-site service. Read how we help you with a malfunction or maintenance of your laser machine. Our support department and parts inventory are located at the same location in Nederweert, allowing us to respond immediately in the event of a malfunction.

Parts in stock in Nederweert

Virtually all common parts and consumables are kept in stock in Nederweert. No weeks-long waiting times for imports: usually shipped the same or the next working day, within 48 hours on working days at the latest.

On-site service

If a problem can't be resolved remotely, a service technician will visit your location. Response times are clearly defined through our service contracts.

Service & maintenance contracts

For environments where continuity is crucial MetaQuip offers service and maintenance contracts. These contracts are designed to minimize downtime and make maintenance predictable.

Features:

support within agreed response time
periodic preventive maintenance
discount on parts
on-site service according to SLA

Together we determine which level of support suits your usage and production intensity.

> More information about service and maintenance contracts

Practical training

MetaQuip offers training for operators and technical personnel.

Goal: work safely, efficiently and independently with the laser system.

Trainings can take place:

at MetaQuip
or on location

For both new users and for deepening existing knowledge.

> More information about training courses

Safe working & CE compliance

All MetaQuip laser systems comply with applicable CE guidelines and laser safety standards.

When integrating into production processes we support:

safe integration into the work environment
risk assessment
documentation and compliance

This way, safety is guaranteed, even in more complex installations.

> More about laser safety

Support environment

MetaQuip customers have access to our online support environment with:

manuals
software
instructional videos
frequently asked questions

We also offer remote support where possible.

> To the MetaQuip support site

Maintenance and repair of other brands

Do you have a fiber or CO2 laser machine from another supplier? You can come to MetaQuip for that as well. The brand does not matter: as long as we know the key components, such as the laser source, control system, and cutting head, we can help you. Please send us photos of the machine first, so we can assess the situation before any costs are incurred.

> More about maintenance and repair of laser machines, including those of other brands