+31 40 8080 193Predictable uptime for laser systems in production
In a production environment, downtime is not a minor inconvenience, but a direct loss of production.
MetaQuip service and maintenance contracts are intended to to limit unexpected failures and make the availability of your laser system predictable.
You can choose to organize maintenance yourself or to schedule ad-hoc service.
However, with a service or maintenance contract you structurally guarantee:
- faster support
- periodic preventive maintenance
- lower costs when replacing parts
- clarity about response times
In environments where continuity is important, a contract quickly pays for itself in practice.
Our standard contracts
MetaQuip offers two basic forms, with the option of customization depending on your usage intensity and the criticality of the machine in your process.
Maintenance contract
Suitable for environments where the machine is important, but does not cause immediate production stops.
- Support within 24 hours (email/telephone)
- Annual preventive maintenance
- 25% discount on common parts, from our own stock in Nederweert
Service contract
For production environments where downtime has a direct impact on planning and output.
- Support within 24 hours (email/telephone)
- Annual preventive maintenance
- 25% discount on common parts, from our own stock in Nederweert
- On-site service within agreed response time
For critical applications, customized SLAs are possible with shorter response times.
Because we keep virtually all common parts in stock ourselves in Nederweert, an agreed response time is actually achievable: the technician arrives with the correct part, instead of having to schedule a delivery after the visit.
For production environments where downtime results in immediate costs, we recommend at least a service contract.
| Support within 24 hours | Discount on components | Annual preventive maintenance | On-site service within 3 working days | |
|---|---|---|---|---|
| Maintenance contract | ✓ | ✓ | ✓ | |
| Service contract | ✓ | ✓ | ✓ | ✓ |
What you actually gain with a contract
✔️ Faster problem solving
In the event of a malfunction, you'll be prioritized. In many cases, issues can be resolved remotely, minimizing downtime.
✔️ Less unplanned downtime
Preventive maintenance prevents wear or contamination from leading to unexpected failures.
✔️ Lower maintenance costs
With a contract, you benefit from a 25% discount on common parts and consumables, from our own stock in Nederweert.
✔️ Predictability in planning
Maintenance is planned, not forced by downtime. This provides peace of mind in your production process.
What is included in preventive maintenance?
During the annual maintenance of your fiber or CO2 laser machine, our service technicians check and optimize, among other things:
- moving parts, guides and racks (cleaning & lubrication)
- fiber lasers: cutting head, protective glass, focusing lens and nozzles; laser source and fiber cable (power control and error log)
- CO2 lasers: optical path (cleaning and alignment of mirrors and lenses) and condition of the laser tube
- cooling: chiller or water cooling, cooling water, filters and temperature settings
- extraction and filters
- cabling, connections and safety features
- general cleaning of the machine
- test cutting or engraving and checking of the cutting parameters
Defective parts can be replaced immediately after consultation.
Do you work with a laser machine from another supplier? A maintenance or service contract is also possible for this, following a technical assessment based on photos of the machine and the key components.
Discount on parts
With a maintenance contract you will receive:
- 25% discount on common parts (such as mirrors, lenses, accessories)
- 10% discount on laser tubes
This structurally reduces the total cost of ownership of your laser system.
On-site service
If a problem cannot be resolved remotely, MetaQuip will come to your location. You can read how we handle malfunctions on our page about maintenance and repair of laser machines.
Standard delivery within 3 business days. For production-critical environments, faster response times are possible based on customized agreements.
Which contract suits your situation?
The right choice depends on:
- how critical the laser system is in your production process
- the amount of use (hours per week)
- the impact of downtime on your planning
We are happy to help you choose a contract type that suits your business operations.
→ Contact MetaQuip for advice on service and maintenance contracts
